RETURN & REFUND POLICY

Thank you for shopping with Shop Sphere Retail. We strive to provide high-quality products and excellent customer service. Please review the following Return & Refund Policy before placing an order.

RETURNS

We accept eligible return requests within 30 days of the recorded delivery date.

To be eligible for a return, an item must generally be in the same condition in which it was received, unused or unworn when applicable, and in its original packaging. Proof of purchase may be required.

Before returning any product, please contact Shop Sphere Retail to request return instructions. Because we work with multiple fulfillment partners, the appropriate return location may vary by product. We will provide the applicable return instructions and return address after reviewing your return request.

Please do not return any item to the address shown on the original shipping package unless specifically instructed to do so.

Items returned without prior authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order promptly upon delivery.

If your item arrives damaged, defective, or you receive an incorrect item, please contact Shop Sphere Retail as soon as possible. Include your order number and, when reasonably requested, clear photos of the item, its packaging, and any visible damage so we can evaluate the issue.

We will review your claim promptly and, where appropriate, arrange a replacement, return, refund, or another suitable resolution in accordance with this policy and applicable law.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return for health, hygiene, safety, personalization, or other reasons. These may include, but are not limited to:

• Personalized or custom-made products
• Opened personal care or hygiene products
• Perishable goods
• Gift cards

Any product-specific return restrictions disclosed on the applicable product page at the time of purchase will also apply where permitted by law.

RETURN SHIPPING

Unless the item is damaged, defective, incorrect, or otherwise required by applicable law, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return resulted from our error or unless applicable law requires otherwise.

REFUSED OR UNDELIVERABLE SHIPMENTS

If a shipment is refused or returned because of an incorrect address, failure to collect the package, or refusal to accept delivery, any refund may be reduced by the original shipping cost, return shipping charges, and any fees charged by the carrier, where permitted by applicable law.

REFUNDS

Once an approved return is received and inspected, we will notify you of the outcome of your refund request.

If approved, refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider.

Please note: If your item arrived damaged, defective, or incorrect, a return may not be required before a refund or replacement is arranged.

ORDER CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If an order has already shipped, the applicable return process may need to be followed.

FRAUD PREVENTION & ORDER VERIFICATION

To protect our customers and our business, orders may be subject to fraud screening and verification. Orders may require identity verification, and we may request additional information before shipping. High-risk orders may be delayed or canceled.

We reserve the right to place an order on hold, request reasonable additional verification, or cancel and refund an order when we reasonably believe a transaction may be unauthorized, fraudulent, contain inaccurate information, or otherwise present an unacceptable risk.

If an order is canceled for security reasons before fulfillment, any captured payment will be refunded to the original payment method, as appropriate.

Failure to provide requested verification within a reasonable period may result in order cancellation and a full refund.

DELIVERY ISSUES

Customers are responsible for providing a complete, accurate, and secure delivery address.

Risk of loss transfers to the customer upon confirmed delivery to the shipping address provided during checkout, as verified by the carrier's delivery records.

If tracking indicates that an order was delivered but you cannot locate it, please first check with household members, neighbors, building management, or anyone else who may have accepted the package on your behalf. If the package still cannot be located, please contact us promptly so we can review the available tracking information and assist with the next appropriate steps.

If a package appears lost in transit, we may require time to complete the carrier's investigation before issuing a replacement or refund.

EXCHANGES

The availability of exchanges depends on the product and fulfillment partner. Please contact us before returning an item if you would like to request an exchange.

CHARGEBACKS

If you experience any issue with your order, we encourage you to contact our customer support team before contacting your payment provider. Most issues can be resolved within 1–2 business days without the need for a chargeback.

If a chargeback is initiated after an order has been delivered, we reserve the right to require the return of the merchandise before issuing any refund where applicable.

Shop Sphere Retail reserves the right to dispute any chargeback that we reasonably believe is inaccurate, fraudulent, or inconsistent with the facts of the transaction. We may provide available evidence in support of the transaction, including order records, customer communications, fraud-screening results, carrier tracking information, delivery confirmation, and other relevant documentation.

Where permitted by applicable law and payment network rules, refunds related to disputed transactions may require the merchandise to be returned if the customer retains possession of the product.

POLICY ABUSE & RIGHT TO REFUSE SERVICE

Shop Sphere Retail reserves the right to refuse service, limit future purchases, or decline return or refund requests where we reasonably identify repeated returns, excessive refund requests, suspected fraud, or abuse of this policy, to the extent permitted by applicable law.

CONTACT US

If you have any questions regarding returns, refunds, cancellations, exchanges, or an order issue, please contact Shop Sphere Retail using the contact information provided on our website.

We aim to respond to customer inquiries within 1–2 business days.

Shop Sphere Retail reserves the right to modify or update this Return & Refund Policy at any time. Any changes will become effective upon posting on this website.

Nothing in this policy limits or excludes any rights customers may have under applicable law.

Last Updated: July 31, 2026

This Return & Refund Policy applies to all purchases made through the Shop Sphere Retail website unless otherwise stated.